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THE LARGEST INDEPENDENT CUSTOMER SUCCESS EVENT THE ANNUAL GATHERING OF ISRAEL CUSTOMER SUCCESS TRAILBLAZERS JUNE 4, 2024 | ZOA HOUSE TLV REGISTER TODAY! PARTNER WITH US! ABOUT TCC MEET THE ISRAELI CUSTOMER SUCCESS COMMUNITY AND BUILD TOGETHER THE FUTURE OF CS! The Customer Conference Israel, is the largest annual conference in Israel dedicated to the international and Israeli Customer Success scene. The conference provides an in-depth look at international and local trends, insights about the industry, and updates on progress. Our primary goal is to introduce new trends, practical tools, and techniques for Customer Success and Support. WHO ATTENDS TCC? Listed below are some companies that attended TCC To play, press and hold the enter key. To stop, release the enter key. WHY YOU SHOULD ATTEND TCC The event is tailored for CCOs, CS Leaders, and their CS & Support teams . At TCC Israel 2024, we will have 4 parallel tracks complete with frameworks, use cases, and real-world examples: ​ Leadership in Customer Success Tech-Touch in Customer Success Customer Success Hands-On Customer Support The event is the perfect opportunity to re-connect with the Israeli Customer Success and Support communities, as well as bond with your teams! REGISTER YOUR TEAM Event MC Event MC Event MC Ishai Golan Ishai Golan SPEAKERS Shiri Levi-Laor COO Amdocs Industry Platforms Boaz Arbel Co-founder & CRO Worknet Yoav Ziv Chief Customer Officer Checkmarx Ami Heitner CEO Worknet.ai Inc Dani Schuchman Group Manager, Global Escalation Management at Atlassian Daniel Skolnick VP Customer Success Mavens Tal Arabov VP Customer Success Cybellum Idit Moshe Entrepreneur & Productivity expert, GTD Global partner at GTD-Israel David Asraf VP of Global Support Varonis Systems Ifat Lev B2B CS at Scale Consultant Ex. Sisense, Microsoft, NICE Leore Spira Director of Revenue Operations Blink Ops Chilik Hochberg Director of Customer Success Dynatrace Gali Kedar CCO & GM EMEA Firebolt Ziv Peled Chief Customer Officer AppsFlyer Michal Harel Global Customer Success Executive Adi Janowitz CCO HiBob Guy Galon VP of Customer Success Obrela Danny Pinto VP Global Support Yotpo Ilana Yakobi VP Customer Services DoControl Ran Ramati VP of Customer Success Silverfort Daniel Goldfeld VP of Customer Success Mine Yair Bortinger Head of CS Operations ControlUp Tehila Solnik Sabag Director of CS Operations AppsFlyer Idan Liron-Livne Founder & CEO The Customer Success Company Yael Haloutz VP Customers PayEm Dr.Alon Talmor CEO & Founder Ask-AI Varda Tirosh Chief Customer Officer Optimove Noa Shaul Chief of Staff, CS Armis Or Guz VP of Customer Success Velocity Aviel Sivan Global Head of Customer Success Windward Asaf Gordo VP Customer Success and Support WiseStamp Peleg Samson VP of Customer Success Guidde Shai Diament VP Account Management WSC Sports Karen Tsrouya Head of CS HiBob Nir Cohen Director of Partner Success Silverfort Speakers EVENT STAGES STAGE 1 LEADERSHIP IN CUSTOMER SUCCESS Crafting Strategies, Enhancing Revenue, Ensuring End-to-End Customer Experience STAGE 3 CUSTOMER SUCCESS HANDS-ON Mastering Practical High-Touch Customer Success Areas STAGE 2 TECH-TOUCH IN CUSTOMER SUCCESS Digital Transformation, AI, CS Operations, Optimization & Efficiency STAGE 4 CUSTOMER SUPPORT Driving Excellence in Customer Service REGISTER 1 REGISTER FOR TCC ISRAEL! Need help convincing your boss? Click HERE for the letter template INDIVIDUAL REGISTRATION 1100 NIS ​ ​ Access to all the event sessions Breakfast, breaks & lunch Conference materials Access to the networking space GROUP 3+ REGISTRATION 970 NIS ​ ​ ​ Access to all the event sessions Breakfast, breaks & lunch Conference materials Access to the networking space VENDOR REGISTRATION 3600 NIS ​ ​ ​ Access to all the event sessions Breakfast, breaks & lunch Conference materials Access to the networking space Vendor Badge ​ REGISTER TODAY! Press & Insert Your Access Code Here REGISTER 2 PRESENTING SPONSORS VISIONARY SPONSOR PARTNERS OUR PARTNERS PARTNER WITH US HIGHLIGHTS OF TCC ISRAEL 2023 TCC ISRAEL ADVISORY BOARD Boaz Arbel Co-founder & CRO Worknet Shiri Levi-Laor COO Amdocs Industry Platforms Chilik Hochberg Director of Customer Success Dynatrace Asaff Zamir Global Head of Customer Success & Solutions at AI21 Labs Michal Harel Global Customer Success Executive Guy Galon VP of Customer Success Obrela Peleg Samson VP of Customer Success Guidde Or Guz VP of Customer Success Velocity Daniel Goldfeld VP of Customer Success Mine Stay ahead of the curve! Get updates and special offers first! SIGN UP!

Acerca de AGENDA 08:00 - 09:00 Registration, Networking & Breakfast 09:00 - 09:30 KEYNOTE TALK PLENARY 09:30 - 10:10 PLENARY KEYNOTE PANEL DISCUSSION: Join us in exploring how AI is fundamentally redefining the landscapes of SaaS and Customer Success. Packed with compelling real-life examples and strategic insights, this keynote empowers CS leaders to navigate the industry’s rapid evolution confidently. Get ready to elevate your approach, embrace change, and lead your team to new heights of success in the AI-driven world. by Shiri Levy - COO, Amdocs Industry Platforms 10:10 - 10:35 Coffee Break 10:35 - 11:15 LEADERSHIP IN CS PANEL DISCUSSION: "The Evolving Client Expectations in Customer Success" This panel discussion explores the shifting landscape of customer expectations and how customer success managers must adapt to meet these evolving needs. We'll delve into strategies for understanding and anticipating client demands, enhancing communication and engagement, and driving value in a dynamic business environment. by Varda Tirosh - Chief Customer Officer, Optimove 10:35 - 11:15 CS HANDS-ON WORKSHOP: "MasterChef -The Taste of Successful Opportunities" Identifying and Promoting Customer Success opportunities is essential in today’s business reality. CMSs naturally oversee the “value-to-revenue path” and are well-positioned to drive revenue and growth. They are experienced professionals capable of building relationships while acting as trusted advisors. Join me for a masterclass and practice a simple framework for managing CS opportunities and improving collaboration with sales. We will learn how to identify and qualify opportunities based on knowledge of the customer's needs and the product/solution deployed. The audience will leave the session confident of their positive impact on revenue, ready to partner with sales, and equipped with practical steps for effective opportunity management. Guy Galon - VP of Customer Success, Obrela 10:20 - 11:50 CS HANDS-ON MASTERCLASS: "The Art of Discovery" Many CSMs encounter difficulties in conducting discovery calls that truly uncover client needs and objectives. Inadequate discovery can lead to misunderstandings, missed opportunities, and ultimately, diminished customer satisfaction and retention. In this session, Daniel Skolnick, VP of Customer Success at Mavens, will guide you through the art of conducting impactful discovery calls. Designed to address the common challenges faced by CSMs in uncovering client needs and objectives effectively, this session will equip participants with practical strategies and techniques to enhance their discovery skills. Daniel Skolnick - VP of Customer Success, Mavens 10:20 - 11:50 LEADERSHIP IN CS "Making Your Customer Success Team a Revenue Powerhouse " Join us for a comprehensive session on optimizing Customer Success strategies for revenue growth in both growing startups and established corporates. We will explore key topics including building successful CS teams, improving retention strategies, introducing revenue Key Performance Indicators (KPIs) and setting right targets, incentivizing CSMs with team versus individual KPIs, monetizing CS with paid services and organic upsells, and collaborating effectively with the sales organization. In this session, Aviel Sivan, Global Head of Customer Success at Windward, will share insights and real-life examples to help you drive revenue and success through your CS efforts. Whether you're an IC or looking to enhance your existing strategies, this session is a must-attend for CS professionals and leaders interested in maximizing the impact on revenue of their CS teams. Aviel Sivan - Global Head of Customer Success, Windward 11:55 - 13:00 CS HANDS-ON WORKSHOP: "How to Handle Customer Objections as a CSM " Join us for a practical, hands-on workshop designed to equip CSMs with the tools and skills needed to effectively handle customer objections. This workshop will focus on elevating CSMs' communication skills and enhancing their ability to establish rapport with customers, ultimately improving customer satisfaction and retention. This workshop is designed for CSMs who operate in a high-touch model, engaging with customers regularly and aiming to build strong relationships from onboarding to renewal. You will learn: techniques to handle customer objections and achieve immediate goals, gain practical tools to identify and address potential roadblocks with customers, enhance soft skills in customer management and communication. Asaf Gordo - VP Customer Success and Support, WiseStamp 12:30 - 13:00 LEADERSHIP IN CS "The Importance of Partner Success: Driving Customer Retention and Expansion within Your Partner’s Client Base" I am unlocking the true potential of partnerships by fostering success through retention and revenue growth. Partner success is about more than just revenue. It measures success based on new business, renewals, upsells, churn, certifications, and customer health scores. Our commitment to transparency and information sharing is critical to our partners' success. We have utilized state-of-the-art tools such to facilitate the process and have developed a unique "Health Score for Partners." By working together, we are creating a win/win/win situation for our customers, partners, and Silverfort. In my session, I aim to inspire you by presenting how we created and are rolling out our Partner Success Program and the positive business outcomes achieved. I will dive into the metrics and team management strategies and share insights into our change management approach. By the end of the session, I hope you will leave feeling motivated and equipped with new knowledge and skills you can leverage. Ohad Tsur - VP Customer Success & Support, Webz.io 13:00 - 14:00 Lunch Break 14:00 - 14:40 LEADERSHIP IN CS PANEL DISCUSSION: "Winning the complexity of Multi-Products in Customer Success Management" Growth often brings with it additional products or services - adding to the existing complexity of customer management. This panel will explore the challenges and opportunities inherent in managing such diverse customer relationships. Panelists will share insights and best practices for effectively engaging and retaining multi-product customers. Join us as we delve into actionable strategies to optimize customer management in a multi-product environment. by Chilik Hochberg - VP Customers, Rookout 14:00 - 14:40 TECH-TOUCH IN CS PANEL DISCUSSION: "Optimizing Customer Success through RevOps: Strategies, Challenges, and Best Practices" In this session, industry leaders will explore the intricate relationship between CS and RevOps, shedding light on effective strategies, navigating challenges, and uncovering best practices. Through a professional discourse, attendees will gain valuable insights into aligning cross-functional teams, harnessing data analytics, and implementing scalable processes to drive customer success and revenue growth. We will share how to utilize RevOps principles to streamline onboarding processes, resulting in a significant reduction in churn rates while simultaneously increasing upsell opportunities. In the panel discussion, the participants will be able to gain actionable knowledge from seasoned professionals at the forefront of revolutionizing customer success through the lens of RevOps. by Leore Spira - Director of Revenue Operations, Blink Ops 14:00 - 14:40 CUSTOMER SUPPORT PANEL DISCUSSION: "Unleashing the Power of Effective Escalation Management in Customer Support for Go-to-Market Teams" In a world of fast-paced innovation and relentless competition, effective customer support plays a crucial role in the success of any business. As companies expand their reach and customer base, maintaining a high level of customer satisfaction becomes paramount. However, managing escalations, particularly those that arise during the crucial Go-to-Market phase, can pose significant challenges. Join us for a thought-provoking panel discussion on managing escalations in customer support for go-to-market teams. by Peleg Samson - VP of Customer Success, Guidde

Attendee Terms and Conditions Attendee Terms & Conditions Please read the following Terms and Conditions carefully and make sure you understand them before submitting a booking form, as described in Clause 1.1 below ("Registration Form"). Please pay special attention to Clause 3.1 (Cancellation) and Clause 4 (Liability). ​ These Terms and Conditions, together with any terms and conditions stated on the Registration Form (together, the "Attendee Terms and Conditions") govern the agreement between the Organizer of The Customer Conference, Congress Geeks (the "Organizer") registered at 9 Barzilai Street, Rishon LeTsiyon, Israel 7520609, and the person making the booking as set out on the Registration Form ("Attendee") (together, the "Parties") in connection with the purchase of tickets and attendance at the event, exhibition, conference, or award specified in the Registration Form (the "Event"), regardless of whether it takes place at a physical location or digitally. ​ When you purchase Event tickets on behalf of a delegate or multiple delegates (an "Attendee"), those Attendees will be subject to these Attendee Terms and Conditions, as well as all other terms and conditions stated on the Registration Form, and you agree to ensure their compliance with the same. ​ In the event of a conflict, inconsistency, or ambiguity between this Agreement and any terms and conditions stated on the Registration Form, these Attendee Terms and Conditions shall govern. ​ To inquire about the Event or the Attendee Terms and Conditions, including any special requirements, please contact tcc@congressgeeks.com before you submit the Registration Form. ​ 1. Registration and Payment ​ 1.1. Tickets may be purchased online or on an invoice for large groups only. In order to buy a ticket or tickets online for an Event, you have to fill out the relevant Registration Form and submit it through our website according to the instructions therein. ​ 1.2. You agree to ensure the information you provide on the Registration Form is accurate, including your contact information (for following up with you) and in compliance with these Attendee Ticket Terms and Conditions. ​ 1.3. By submitting a Registration Form in any manner provided for in Clause 1.1 above, you are offering to purchase a ticket or tickets for the Event in accordance with the Attendee Terms and Conditions. All Event tickets are booked under the Attendee Terms and Conditions to the exclusion of all other terms and conditions. ​ 1.4. We confirm receipt of your Registration Form, however, your offer is not deemed accepted until you have received a registration confirmation from us. From that point forward, both Parties will be bound by the Attendee Terms and Conditions. ​ 1.5. In case there is a fee to attend the Event (as detailed on your Registration Form) (the "Fee"), you may pay the Fee by credit card, debit card, or by payment of our invoice (if applicable to your purchase). ​ 1.6. If you pay by credit or debit card, you authorize us to charge your chosen credit or debit card for the Fee. ​ 1.7. If you pay by invoice, we will send you an invoice for the full amount of your Event ticket after we have confirmed your booking. You must pay the Fee immediately after receiving it. ​ 1.8. Unless otherwise specified on your Registration Form, the Fee covers your entry to the Event, but not your travel, accommodation, insurance, and any other costs (all of which you must arrange and pay for yourself). ​ 1.9. Where a fee applies to your registration, you shall pay it in full without deduction or withholding unless it is required by law. We may, without limiting our other rights or remedies, set off any amount that you owe us against any amount we owe you. ​ 2. Attendance of the Event ​ You and your delegates must adhere to the following rules while attending the Event: ​ 2.1. Guidelines and regulations compliance ​ 2.1.1. Applicable laws and regulations, including (but not limited to) health and safety laws; ​ 2.1.2 All instructions given by us or on our behalf, including (but not limited to) any security arrangements; ​ 2.1.3 Terms and conditions of the event venue. ​ 2.2. Safety and security at the event ​ 2.2.1 You and your delegates are responsible for ensuring your own safety and security while at the Event. We shall not be liable for any loss or damage you suffer, except as set out in Clause 4.1. By accepting this Agreement, you agree to observe and comply with all applicable health and safety and COVID-safe protocols issued by us or on our behalf and acknowledge that failure to do so constitutes a material breach of this Agreement. ​ 2.2.2 Attendees should take the proper precautions regarding COVID and follow government guidelines regarding symptoms before attending the conference in person. Everyone attending the Event needs to take responsibility for themselves, ensuring they maintain minimal physical contact, be considerate of other attendees, and adhere to a strict hygiene regime. Any participant who develops symptoms of COVID during the event will be responsible for any quarantine costs and for changing their travel arrangements. ​ 2.3 Filming and photography ​ 2.3.1 We may choose to photograph, film, broadcast, or record the Event at our discretion. You grant us an irrevocable license to use your name, voice, likeness, image, and any contributions you or any your delegate make to the Event in any and all media, now known or hereafter devised, throughout the world and in perpetuity. ​ 2.3.2. You must inform us at least 48 hours prior to the Event if you or any Delegate do not wish to have your name, voice, likeness, image, and/or contribution used in accordance with Clause 2.3.1 Such notices should be sent to tcc@congressgeeks.com . ​ 2.3.3 As other Event attendees may not wish their name, voice, likeness, image, or contribution to be used as outlined in Clause 2.3.2, we cannot allow you to photograph, film, broadcast, or record the Event without our advance approval. ​ 2.3.4 Identifying information such as your name, voice, likeness, image or contribution may constitute personal data under the Data Protection Regulations if it can identify you. This personal information will be processed according to our privacy policy available here: https://www.customersuccessconference-israel.com/privacy-policy . ​ 2.3.5 Should you or your delegate fail to comply with the Attendee Terms and Conditions, we reserve the right to refuse you entry to the Event or to subsequently remove you from the Event. ​ 2.4. Digital Event ​ 2.4.1 Clause 2.4 outlines your and your Delegates' responsibilities when it comes to digitally-delivered Events, any digital Content which you and your delegates access as part of the Event, you and your delegates attendance at a digital Event. ​ 2.4.2 We will perform our obligation to provide you with Content in a reasonable manner, with reasonable skills and care. ​ 2.4.3 The Event Platform and the Content will be made available to users in a constant, uninterrupted manner, but we cannot and do not guarantee this. Users may access our Event Platform on a temporary basis. Without notice, we may suspend, withdraw, discontinue or change all or any part of our Event Platform or website. Schedules for Content delivery provide estimates only. We will not be liable for any delay or failure to deliver Content caused by our service providers. ​ 2.4.4 You must make all arrangements necessary for you to have access to the Content, regardless of whether it is made available via our Website, Event platform or other means. ​ 2.4.5 Where we request it, you or each of your delegates shall set up a username and password for accessing the Content on the event platform or website (or other digital means) provided. In accordance with these Attendee Terms and Conditions, you acknowledge and agree that all logins, passwords, and other delegate identification are personal to the applicable delegate(s), and that they must treat such logins, passwords and other delegate identification as confidential and not disclose, share, or transfer them to anyone. When you become aware of any unauthorized use of them or any other breach of security regarding our Website, event platform or other digital means, you must notify us immediately. If, in our sole judgment, you or any Delegate have not complied with this agreement, we have the right to disable any user name, password, or other delegate identification at any time without prejudice to any other rights or remedies available to us. We may monitor usage for non-compliance with this clause, including unauthorized password sharing. ​ 2.5 Content ​ 2.5.1 You agree that you, and your delegates, shall only access, use, reproduce, modify, license, download, print, or otherwise make available the Content for your own business use within your company. Neither you nor your delegates may provide the Content to anyone outside your company, nor to anyone within your company who is not a delegate, without our prior consent. ​ 2.5.2 We grant you a limited, non-exclusive, non-transferable licence to use the Content as set forth in these Attendee Terms and Conditions. You can only use this license for the number of delegates listed on your booking. 2.5.3 You agree that you: ​ directly or indirectly, you shall not use the Content to develop or provide a product or service that competes with our business or the business of any of our Affiliates; in no case, shall use the Content in any manner that might infringe upon the rights of third parties, including their Intellectual Property Rights; must not disclose the Personal Data to any third party or use it except for the purposes for which it was expressly provided in the event that the Content contains Personal Data; shall comply with any obligations you may have under Data Protection Legislation if the Content contains Personal Data; must not use the Content in any way that is contrary to applicable law; shall not modify, decompile or reverse engineer any software provided as part of the Content; shall not alter or remove any copyright notices or other notices indicating rights in Content, and you shall not commercially exploit any Content. ​ 2.5.4 We or our content providers own the intellectual property rights to the Content. In accordance with clause 2.5, you acknowledge and agree that nothing in these Terms shall be construed as giving you any ownership rights in the Content. ​ 2.5.5 Digital Content may include links to third-party websites. You are responsible for deciding whether to access a third-party website, and your use of that third-party website is governed by its terms. We do not assume any responsibility for the content of third-party websites. ​ 2.5.6 “Content” refers to all speaking slots, presentations, publications, articles, materials, videos, documents, data, research, reports, and/or other information we or our Affiliates provide to you or your delegates as part of or in connection with the Event, in any format (either digitally or in print). ​ 2.5.7 The Content is provided only for general information and does not address any individual needs. The information provided here does not constitute advice, recommendations, representations, or endorsements on which you should rely. You should obtain professional or specialist advice before taking, or refraining from taking, any action based on any Content. ​ 3. Amendments, Cancellation, and Postponement ​ 3.1 Refunds ​ You can receive a full refund until March 14, 2024. After March 14, 2023 shall not be entitled to cancel your booking or receive a refund of the Fee after you have received a booking confirmation from us in accordance with Clause 1.4, whether under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or otherwise. ​ 3.2 Change of attendee ​ If you or you delegate are unable to attend the Event, subject to our approval, you may transfer that booking to a colleague of the same organization without charge. Changes must be notified to us at least 24 hours prior to the event date at tcc@congressgeeks.com . A registration for an Event cannot be resold by you or on your behalf under any circumstances. ​ 3.3 Amendments to the Event ​ 3.3.1 At our sole discretion and without liability to you, we may make changes to the Event timings, content, schedule, or location (provided that any change in location is within a reasonable distance of the previous location). Changes to the Event date will be subject to Clause 3.3, 3.4 or 3.5, as applicable. ​ 3.3.2 We reserve the right to change the medium in which the Event will be delivered (i.e. in person or virtually) and shall give you reasonable notice of any such change. When an Event is changed from in-person to virtual or vice versa, we shall not be liable to you for any amounts including any refunds. ​ 3.4 Cancellation or postponement of the Event for Reasons Beyond Our Control ​ 3.4.1 We will not be liable or responsible for any failure to perform, or any delay in performing, any of our obligations under these Attendee Terms and Conditions that is caused by Reasons Outside Our Control, except as otherwise set forth in this Clause 3.4. ​ 3.4.2 In the event that it is necessary to cancel or postpone the Event as a result of any Reasons Beyond of Our Control, as decided by us in our sole discretion, we will endeavor to arrange a replacement Event and, in such circumstances, your booking and the Attendee Terms and Conditions shall apply to such replacement Event. You acknowledge that this shall constitute your sole remedy, and our only liability to you, in such circumstances. ​ 3.4.3 “Reasons Beyond of our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters, failure of public or private telecommunications networks, or failure of any third party (or their services) including any subcontractor or supplier. ​ 3.5 Cancellation or postponement for any other reason If, due to an unforeseen reason not covered under Clause 3.4, we must cancel or postpone the Event, or you do not meet the eligibility criteria we have provided (including via our Website), we will refund the Fee. We are only liable for such a refund if such circumstances arise, and you acknowledge that it is your only remedy in such circumstances. ​ 4. Liability ​ 4.1 Except as expressly stated in this Agreement, all warranties, conditions, and other terms implied by statute or common law are excluded to the fullest extent permitted by law. ​ 4.2 Nothing in the Attendee Terms and Conditions shall exclude or restrict our liability to you for death or personal injury resulting from our negligence, the negligence of our employees in the course of their employment, or other liability that cannot be excluded by law. ​ 4.3 Subject to Clauses 4.1 and 4.2, we shall not be liable for: (i) loss of profits; (ii) loss of business; (iii) depletion of goodwill and/or similar losses; (iv) loss of anticipated savings; (v) loss of goods; (vi) loss of contract; (vii) loss of use; (viii) loss due to corruption of data or information; (ix) any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses; (x) inaccuracies in Content or unavailability of Content or delay in delivery of Content; or (xi) loss or corruption of data ((i) to (x) together being "Losses"), whether or not we were advised of the possibility of such loss by you, any delegate or any third party. ​ 4.4 Any views expressed at the event are solely those of the speakers. We shall not be liable for the views, acts, or omissions of any such speaker or any other attendee at the Event. Information provided or distributed during the Event does not constitute advice and should not be relied upon. ​ 4.5 Subject to Clause 4.1 and 4.2, our maximum aggregate liability in contract, tort, or otherwise, including any liability for any negligent act or omission, howsoever arising out of or in connection with the performance of our obligations under the Attendee Terms and Conditions shall be limited to a sum equal to the amount of the Fee. ​ 4.6 You shall indemnify us and keep us indemnified from and against all claims, damage, losses, costs (including, without limitation, all reasonable legal costs), expenses, demands or liabilities arising out of or in connection with any breach by you or your Delegates of the Attendee Terms and Conditions. ​ 4.7 You and the organization specified on the Registration Form (if any) shall be jointly and severally liable for performance of your obligations in accordance with the Attendee Terms and Conditions, and you hereby warrant and represent that you have all necessary authority, consents and approvals to bind such organization (if any) to the extent set out in this Clause 4.7. ​ 5. Anti-Bribery ​ We will comply with our anti-bribery and anti-corruption policies, which are available upon request and updated from time to time. ​ 6. Data Protection ​ 6.1 We will use any personal data you provide to us in connection with your registration and attendance at the Event in accordance with our privacy policy. Our Privacy Policy can be found here: https://www.customersuccessconference-israel.com/privacy-policy . You will make available to all delegates or other data subject(s) whose personal data you may provide to us a copy of or link to our privacy policy. ​ 6.2 Where a Registration Form is completed on behalf of any delegate, the person completing the Registration Form warrants that he/she has the authority to do so. ​ 7. Miscellaneous 7.1. Together with our Privacy Policy, the Attendee Terms and Conditions constitute the entire agreement between the Parties and supersede all prior agreements, promises, assurances, warranties, representations, and understandings between them, whether written or oral, regarding its subject matter. ​ 7.2 Both parties understand that they shall have no remedy in respect of any statement, representation, assurance, or warranty (whether made in good faith or negligently) that is not stated in the Attendee Terms and Conditions or Privacy Policy, and further that they shall not have any claim for any damages. ​ 7.3 Any or all of our rights and obligations under the Attendee Terms and Conditions may be assigned, mortgaged, encumbered, subcontracted, delegated, or declared a trust to or for the benefit of anyone, whether or not they have a separate legal personality. In addition to the provisions at Clause 3.2, you may not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or otherwise deal with any of your rights and obligations under the AttendeeTerms and Conditions without our prior written consent. ​ 7.4 Attendee Terms and Conditions are personal to the Parties, and no third party has any rights to enforce them, including under the Contracts (Rights of Third Parties) Act 1999. ​ 7.5 No failure or delay by us in exercising any right or remedy provided under this the Attendee Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict our further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict our further exercise of that or any other right or remedy. ​ 7.6 In the event that any provision or part-provision of the Attendee Terms and Conditions is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. A provision or part-provision that cannot be modified shall be deemed deleted. A modification or deletion of a provision or part-provision under this Clause 7.6 shall not affect the validity and enforceability of the rest of the Attendee Terms and Conditions. ​ 7.7 The Attendee Terms and Conditions do not exclude any rights or remedies provided by law, and they are an addition to them. ​ 8. Applicable Law and Jurisdiction ​ These Attendee Terms and Conditions, their subject matter and their formation, are governed by Israel. The court of Israel shall have exclusive jurisdiction to settle any disputes arising in connection with these Attendee Terms and Conditions (including any non contractual terms). ​

What is included in TCC Israel 2024 registration? Your TCC ISRAEL 2024 registration includes all scheduled events on the conference day. You can look forward to keynotes, presentations, panel discussions, workshops and masterclasses, and networking with industry thought leaders and experts. Throughout the event, breakfast, lunch, and light refreshments will be provided. Are group discounts available? TCC ISRAEL 2024 is designed for CS executives and teams. Increase the learning opportunities and cover more ground with your team by attending separate sessions. Purchase group tickets with the group discounts on the event website. Can I use my Mesh card to pay? Unfortunately, our payment processor, PayPal, does not process Mesh card payments. Please use another card. Is it possible to pay with my American Express card? As of now, PayPal, our payment processor, does not accept payments in shekels via American Express cards. Kindly use another card. Cancellation / Ticket Transfer Full refunds are available for cancellations till March 14, 2024 If you register and are unable to attend, you can transfer your registration to a colleague up until 24 hours prior to the event. Please email tcc@congressgeeks.com to arrange your transfer. If it is necessary to postpone the Event for reasons beyond our control, we will arrange a replacement Event. In such circumstances, your booking and the Attendee Terms and Conditions shall apply to such a replacement event on a rolling basis. What is the event's language? English will be the language of the entire conference. What if I have dietary restrictions? During registration, you’ll have the opportunity to indicate special dietary restrictions. Forgot to indicate this information? Email the conference team at tcc@congressgeeks.com I have additional questions Stay tuned for more FAQs as TCC approaches. Have a pressing question? Reach out to tcc@congressgeeks.com

Privacy Policy Privacy Policy (Last Updated - November 1, 2021) The Customer Conference (TCC) values your privacy very highly. The purpose of this Privacy Statement is to explain the policies and procedures we follow in collecting, using, and disclosing your personal information. We have adopted these policies for TCC, its products, and services and not for products and services that reference, display, or link to another privacy statement. We will only process your Personal Data (as defined under applicable law) in accordance with applicable data protection and privacy laws. For the purposes of Israel, UK and EU data protection legislation, the data controller is TCC organized by Congress Geeks, 9 Barzilai Street, Rishon LeTsiyon, Israel 7520609. ​ Data We Collect We collect information and data about individuals who visit our website, mobile site, registration, or event platforms, as well as individuals who contact us. ​ Submitting Your Information ​ We collect your name, contact information, and other information when you register for an event, create an account and profile on the event platform, or attend an event hosted or organized by Congress Geeks. Third-Party Data Sources ​ Some of the information we receive comes from third parties. Among them are: ​ Social networks and other applications that allow others to access the user's information; Services we jointly provide with our partners; Open government databases or other publicly available sources. ​ Whenever we obtain information about a third party, we protect it in accordance with this statement, plus any additional restrictions, if any, imposed by the source of the information. You are free to decline the request for personal information. If you do not provide the information that is necessary for us to provide our services, we may not be able to provide those services to you. ​ Information We Collect About You In this privacy statement, we describe how we will use your personal information gathered through our services. These are some of the ways we use your information: ​ The provision and delivery of our services, providing customer support, and responding to your questions; Maintain our business operations, which includes business analytics; Provide you with confirmations and updates, administrative and technical support; We will keep you informed about new developments, upcoming events, and promotional offers. Sharing Your Information ​ Personal information may be shared with your consent or to complete transactions, or provide the services you have requested, e.g. when you make a payment, we may need to share your information with banks and other financial service providers to process payments, prevent fraud, or provide related financial services. ​ The information described in this statement may be shared with vendors or agents working on our behalf, e.g. contracting companies that provide accounting services, registration systems, cloud-based office productivity services, event support, website hosting may need access to personal information to perform their functions. The companies must adhere to our data privacy and security requirements, and may not use the personal information they collect from us in any other way. In addition, we may disclose personal information as part of a corporate transaction, such as a merger, transfer, divestiture, or sale of all or a portion of our business or assets. We will access, transfer, disclose and preserve personal information if we have a good faith belief that doing so is necessary in order to: ​ Respond to valid legal process, including from law enforcement or other government agencies; For our clients' protection or to prevent serious injury or death; Ensure the security of our operations and services, such as deterring fraud or preventing an attack on our computer systems or networks; As part of protecting our rights or property, we enforce the terms of our agreements. ​ Protecting Your Information We are committed to protecting your information. We have taken measures to protect your information. Despite these measures, no website or Internet transmission is entirely secure. Taking steps to protect your personal information is important, such as choosing a strong password, keeping it private, logging out of your TCC account, and shutting down your web browser before leaving a shared or unprotected device. Control and choice of information ​ Data access, correction, and deletion You can access, correct, or delete the personal information that we hold by contacting us using the information at the bottom of this privacy statement. To the extent permitted by applicable law, we reserve the right to charge a fee or decline requests that are unreasonable, excessive, or prohibited by law, or could adversely affect the privacy or other rights of another individual, or if you are unable to verify your identity. Communications You can opt to receive promotional communications by phone, email, or postal mail. If you do not wish to receive promotional emails from us, follow the instructions in the message or contact us as stated at the bottom of this privacy statement. This does not apply to mandatory service communications such as billing statements or communications included in our ongoing services. Cookie settings You can use your browser's settings to reject or delete cookies. However, it may affect certain features or services of the websites if you delete or reject cookies. The retention of personal information Your information will be kept for as long as it is necessary to provide the services and complete transactions you have requested, as well as to comply with our legal obligations, resolve disputes, and enforce our agreements. Since these needs can vary for different services and engagements, actual retention periods will depend on factors such as the type of data, the nature of the engagement and relationship, and our legal or contractual obligations. Data Storage and Location We may store and process your personal information in your country or region, or in any other country where we or our affiliates, subsidiaries, or service providers have facilities. We take steps to ensure the data we collect under this statement is treated in accordance with this statement and applicable law, wherever the data is located. European Union Data Protection Law If the processing of personal information about you is governed by EU data protection laws, you have the following rights: You have the right to access, rectify, or erase your personal information; Any automated processing of your personal information based on your consent or a contract with you entitles you to a copy in a form that is usable and portable of that information; The processing of personal data based on consent is revocable at any time; Under certain circumstances, you can object to, or obtain a restriction on, the processing of personal information; Residents of France can specify how their data will be used after death. For such requests, please contact us at the address provided below. You also have the right to file a complaint with a supervisory authority, but we encourage you to contact us first if you have any questions. ​ Updates to This Privacy Policy Whenever applicable laws or policies change, we may need to update this privacy statement, if we make changes to the statements, we will change the "Last Updated" date. Where changes to the statement are material, we will notify you or obtain consent from you, as it may be required by law. ​ Contacting Us ​ Please send questions, comments, and requests regarding this Privacy Policy to: Congress Geeks 9 Barzilai Street Rishon LeTsiyon, Israel 7520609 For general inquiries and privacy-related matters please contact us at: info@congressgeeks.com

Health & Safety Plan On March 29, The Customer Conference - Israel 2022, will take place, and the safety of its participants is our top priority. We’re 100% committed to your health and safety. The Customer Conference - Israel 2022 is a COVID-safe gathering: Onsite Safety Measurements: ​ Masks - will be provided on every break during the conference by the organizers. Sanitizers - will be available all around the venue for the participants’ disposal at any time. Venue - the venue premises are spacious to accommodate the event participants. A final inspection will take place prior to the doors opening to ensure the venue is safe, clean, and ready for the conference! ​ If you have any questions or concerns, please feel free to write us at tcc@congressgeeks.com Participants’ Checklist Before the Event Recheck your health on the day of the conference. You must certify that you are not sick and that you do not have any signs or symptoms of COVID-19 to enter the venue. If you notice any symptoms, please pass your ticket to your colleague or friend, and notify us at: tcc@congressgeeks.com . We will make all the necessary adjustments in our records and onsite. ​ At the Event As you enter the venue, please wear a mask; we will provide additional masks during the conference. A mask is currently required to be worn by all conference attendees. ​ ​ At the Venue Connect with the community safely Conference Sessions The Conference agenda is split into 3 streams in 3 different halls on 2 floors of the venue Networking Space The venue layout offers various locations for networking during the event day See You at the Conference!